Privacy Policy

Solutions (“we”, “us”, or “our”) only services companies; therefore, we do not collect any personally identifiable information on end-users. If you are not a member of our team or a client, nor a prospective client or team member, please refer to our “cookie and tracking policy” for more information on what data we might collect and anonymise from you.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy.info [at] solutions.pt.

When you visit our websites in subdomains of www.solutions.pt, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our websites (*www.solutions.pt), and/or any related services (we refer to them collectively in this privacy policy as the “Sites”). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

Personal information you disclose to us directly related to our contractual relationship.

In short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information (if required).

We collect personal information that you voluntarily provide to us in the use of services and platforms on the Sites (such as using our non-public tools) or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Sites, and features you use. The personal information we collect can include the following:

Name and contact data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials: We collect passwords, session cookies, IP addresses, one-time authentication tokens, and similar security information used for authentication and account access.

Payment data: We collect data necessary to process business transactions when required.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information on team members collected from other sources: We may obtain information about you from our clients relative to your commissioned work, such as activity logs.

In short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Sites for a variety of security and contractual purposes only. We process your personal information for these purposes in reliance on our compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To send administrative information to you for legal reasons and/or contractual reasons. We may use your personal information to send information about changes to our terms, conditions, and policies.
• To protect our Sites for legal reasons. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for safety monitoring and prevention).
• To enforce our terms, conditions and policies for legal reasons and/or contractual reasons.
• To respond to legal requests and prevent harm for legal reasons. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

In short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfil contractual obligations.

We only share and disclose your information in the following situations:

• Compliance with laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital interests and legal rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of local laws, situations involving potential threats to life or limb of any person and/or possible terrorism.
• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With your consent. We may disclose your personal information for any other purpose with your consent.
• To other authenticated users. When you share personal information or otherwise interact within common areas of the Sites, such personal information may be viewed by all users and may, with authenticated users (clients and team members), be distributed within the Sites in the moment. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Sites.

In short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies to access or store information on your current session. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy: https://legal.solutions.pt/legal/cookies.

In short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 1 year.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

In short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

In short: We do not knowingly collect data from or market to individuals under 16 years of age.

We only contract with businesses. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

In short: You have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information.

All can be managed and requested on your user profile page.

In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/dataprotection/bodies/authorities/index_en.htm.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, you will not be able to access non-public parts of our Sites. For further information, please see our Cookie Policy: https://legal.solutions.pt/legal/cookies.

In short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) by email at privacy.info [at] solutions.pt.

You have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request on your profile page. We will respond to your request within 30 days.